Cancel first
If you have decided to move out soon, log into your dorm portal and click on your current contract. After that the cancellation button will be active. Tell us when you want to move out. Your notice period is 6 weeks to the end of the month. That means, you can always cancel your contract on the 15th of a month to the end of the following month. If the cancellation button does not work for you, we will also accept your cancellation via message in the dormitory portal.
The janitor comes
As soon as we are aware of your cancellation, you will receive a confirmation. We will then let you know when the janitor will visit your room. He will inform you exactly what you have to do until you move out. Please follow his instructions.
The departure day
You have to move out at the latest on the last working day before the end of the contract (Monday-Friday, except holidays, not on 24.12. and 31.12.) by 08 o'clock. To hand over the keys/coins, please make an appointment directly with the janitor. This way you avoid waiting times and can catch your train or plane in time. Please clean your room, kitchen and bathroom thoroughly. Even if you have roommates, the kitchen and bathroom must be clean when you move out! If the room is not handed over properly, we will hire a company. Please do not throw things you no longer need into the household garbage on the day you move out - the garbage cans will then overflow! Please dispose of bulky waste and electrical waste at the recycling center a few days in advance. If you have a bicycle, please think about it and don't leave it carelessly.
Last but not least
Remember to place a forwarding order for your mail and to deregister at the Bürgeramt.
